💰 Return and Refund Policy

Effective Date: [ 06-04-2025 ]
Last Updated: [ 06-04-2025 ]

Thank you for shopping with digital neer (https://digitalneer.com). We appreciate your trust in our digital products. Please read our Return and Refund Policy carefully before making a purchase, as all our products are delivered digitally and instantly.

 

1. Scope of this Return and Refund Policy

This Return and Refund Policy applies to all purchases made through our website involving digital downloads, including but not limited to:

  • eBooks

  • Templates

  • Digital files

  • Printable resources

  • Online toolkits

These products are non-tangible and non-returnable due to their digital nature.

 

2. No Returns on Digital Products

Since all items on digitalneer.com are digital goods:

  • We do not accept returns once a product has been delivered or downloaded.

  • Download links are active immediately after purchase and cannot be disabled.

  • You are responsible for reading the full product description and requirements before purchase.

 

3. When You Are Eligible for a Refund

Although we do not generally offer returns, a refund may be issued in the following exceptional cases:

  • Duplicate payment: You were accidentally charged more than once for the same product.

  • Failed delivery: You did not receive the product after payment, and our support team could not resolve the issue.

  • Corrupted file or major technical fault: The file is unusable and cannot be repaired or replaced.

For a refund request, please contact us within 3 days of your purchase at support@digitalneer.com. Provide your:

  • Order ID

  • Email address

  • Description of the issue

  • Any relevant screenshots or documentation

 

4. Refunds Not Allowed In These Situations

We are unable to offer refunds in the following cases:

  • You changed your mind after the purchase

  • You failed to read the product description or instructions

  • You don’t know how to use the product

  • The product is incompatible with your software/device (unless clearly stated in the product listing)

  • You purchased by mistake

  • You downloaded the product already

These policies help protect the digital nature of our business and avoid misuse.

 

5. Delivery Issues

If you did not receive your download link:

  • Check your spam/junk folder

  • Make sure you entered the correct email address

  • Contact us within 24 hours for assistance

We guarantee timely delivery of digital items upon successful payment.

 

6. Chargebacks and Disputes

We kindly request that you contact us before filing a chargeback. Most issues can be resolved quickly through email. Fraudulent or abusive chargebacks will result in:

  • Immediate suspension of your account

  • Blacklisting from future purchases

  • Potential legal action

 

7. Customer Satisfaction Guarantee

While we do not accept returns, we genuinely want you to have a positive experience. If you’re not satisfied with a purchase, we will do our best to:

  • Offer guidance on how to use the product

  • Replace the file if corrupted

  • Provide store credit (in rare situations)

 

8. Contact Information

If you have any questions about this Return and Refund Policy, please reach out to us:

📧 Email: support@digitalneer.com

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