🧾 Return and Refund Policy

Effective Date: 06-04-2025
Last Updated: 28-07-2025

Thank you for shopping with Digital Neer (https://digitalneer.com). We truly appreciate your trust in our digital products. As all our products are delivered digitally and instantly, we request you to carefully read our Return and Refund Policy before making any purchase.


1. 📘 Scope of This Policy

This Return and Refund Policy applies to all digital product purchases made through our website, including but not limited to:

  • eBooks

  • Templates

  • Digital files

  • Printable resources

  • Online toolkits

All these products are intangible and non-returnable due to their digital nature.


2. 🚫 No Returns on Digital Goods

Since all products on Digital Neer are delivered instantly upon purchase:

  • We do not accept returns once a product has been successfully delivered or downloaded.

  • Download links are activated immediately and cannot be disabled after purchase.

  • Buyers are responsible for reading full product descriptions, compatibility notes, and system requirements before purchasing.


3. ✅ Refund Eligibility

Though we do not usually provide refunds, a refund may be issued under the following exceptional circumstances:

  • Duplicate Payment – You were charged more than once for the same product.

  • Failed Delivery – You did not receive the product after payment, and our support team failed to resolve the issue.

  • Corrupted File or Major Technical Fault – The file is unusable, and we are unable to replace or fix it.

To qualify for a refund, you must raise your refund request within 7 calendar days of your purchase. After this time, refund requests will not be accepted.


4. ⏳ Refund Timeline

  • Once your refund request is approved, your refund will be processed within 3 to 10 working days.

  • Refunds will be credited to your original mode of payment only.

  • You will receive an email confirmation once the refund has been initiated.


5. ❌ Refunds Not Provided in the Following Cases

We do not offer refunds in the following situations:

  • You changed your mind after the purchase

  • You failed to read the product description, usage instructions, or technical requirements

  • You lack the necessary software or device to open/use the product

  • You purchased the item by mistake

  • You have already downloaded the product

  • You contacted us beyond the 7-day refund eligibility window

These policies protect our digital product ecosystem and help prevent misuse.


6. 🚚 Delivery Issues

If you did not receive your product or download link:

  • Please check your spam/junk email folder

  • Verify that you entered the correct email address during checkout

  • Contact us at support@digitalneer.com within 24 hours of purchase

We are committed to ensuring prompt delivery of all digital items upon successful payment.


7. ⚖️ Chargebacks and Disputes

We kindly request that you reach out to us before filing any payment dispute or chargeback. Most issues are quickly and easily resolved via email.

Fraudulent or unjustified chargebacks may result in:

  • Immediate account suspension

  • Permanent blacklisting from future purchases

  • Possible legal action if necessary


8. 💬 Customer Satisfaction Guarantee

Although we do not offer returns, we want you to have a positive experience. If you are unsatisfied with your purchase:

  • Our team will assist you in using the product correctly

  • We can replace corrupted files at no extra cost

  • In rare cases, we may offer store credit for future use

Your satisfaction is important to us, and we are always here to support you.


9. 📞 Contact Information

If you have any questions or need assistance, feel free to contact us:


📌 Important Notice (for Razorpay Compliance)

This Return and Refund Policy is applicable to all transactions processed through Razorpay. By completing a payment, you agree to the terms outlined above. Please keep a copy of your transaction ID and order details for reference.


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